We collect and use information to operate accounts, verify identity where required, manage agreements and payments, maintain vehicles, and respond to enquiries. We aim to collect information relevant to those purposes and to give people clear information about its use.
Information we handle
Depending on how you use our services, records may include:
- Contact and account details, such as your name, email address, phone number, login credentials, and profile photograph.
- Profile and verification information, such as date of birth, address, identity-document details, NIN or licence information, guarantor details, and documents you submit.
- Business records, such as vehicle assignments, contract terms, payment schedules, transaction references, receipts, account statements, and support conversations.
- Technical and security records needed to operate the website, protect accounts, investigate errors, and maintain an audit history.
- Information you choose to provide in a public enquiry or in response to an announcement.
Please avoid putting passwords, full bank credentials, or identity numbers in a public contact enquiry. Use the secure account or document-upload features where available.
How we use it
We use information to create and administer accounts; review identity and eligibility information; prepare and manage driver, investor, and vehicle records; process and reconcile payments; issue receipts and statements; provide support; send service notices; and protect the reliability and security of the platform. We may also use aggregated operational information to understand service activity and improve our processes.
Where a payment is made through Paystack, payment checkout and card entry are handled by Paystack. Our application verifies payment results and records relevant references and ledger entries. We do not ask you to send card numbers or security codes to staff.
Storage, security and retention
We use access controls and technical safeguards intended to protect account and identity information. Certain sensitive identifiers are encrypted in the application database. No internet service can guarantee absolute security, so please keep your password private, sign out on shared devices, and tell us promptly if you suspect unauthorized account access.
We retain information for as long as it is needed to provide the service, manage agreements and financial records, meet legal or audit obligations, resolve disputes, and protect the platform. The retention period depends on the record and applicable requirements. When information is no longer needed, it is handled for deletion or secure disposal under our procedures.
Your choices and requests
You can update many contact and profile details from your portal. You may also contact us to ask about personal information associated with your account, request a correction, raise a concern, or ask how information is being used. We may need to verify your identity before responding or changing a protected record.
Some information must be retained to administer an active agreement, confirm transactions, meet legal obligations, or preserve an audit trail. If that applies, we will explain the practical limits of a request.
Contact us about privacy
Send a privacy request using the company contact form. Please identify the account or record concerned and the action you are requesting; do not include your password.
Privacy enquiries: sajidahtransportservices@gmail.com.